ChildLine is the UK’s free 24 hour counselling service for children and young people, available by phone on 0800 1111 and online at
ChildLine deals with any issues which cause distress or concern to children and young people including child abuse, bullying, self harm, substance misuse, parental separation and pregnancy. The website also provides help, support and advice on a large range of topics which are a concern to children and young people.
ChildLine Advice packs

Sexual Orientation

Domestic Violence


Citizens Advice Bureau

Citizens Advice Bureaus provide free, confidential and independent advice from over 3,000 locations including in bureaus, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by telephone. Most bureaus offer home visits and some also provide email advice.
Visit the website at for details of your local Citizens Advice Bureau.


Crimestoppers is an independent charity helping to find criminals and help solve crimes. They have a phoneline you can call to pass on information about crime anonymously; alternatively you can send us information anonymously via this website, using their Giving Information Form. Callers don’t have to give their name or any personal information and calls cannot be traced.Website:
Telephone: 0800 555 111
Equality Advisory Support Service
The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email, fax, post, video link for those who wish use BSL and has access to advocacy services for those with mental ill health and people with a learning disability.  Chat facilities will also be launched soon.

Equality & Human Rights Commission

Equality and Human Rights Commission Helpline Wales Freepost RRLR-UEYB-UYZL 3rd Floor 3 Callaghan Square Cardiff CF10 5BT
0845 604 8810 – Wales main number. Open Monday – Friday 8am – 6pm. 0845 604 8820 – Wales textphone 0845 604 8830 – Wales fax

Equality Commission Northern Ireland

The Commission’s duties and functions include working towards the elimination of discrimination and overseeing the implementation and effectiveness of the statutory duty on public authorities to promote equality and good relations. The Commission is also responsible for promoting awareness of and enforcing anti-discrimination law on the grounds of age, disability, race, sex (including marital and civil partner status, gender reassignment, pregnancy and maternity), sexual orientation, religious belief and political opinion.
Equality House 7 – 9 Shaftesbury Square Belfast BT2 7DP
  028 90 890 890 – Helpline 028 90 500 589 – Textphone 028 90 248 687 – Fax

Safer Wales

In Wales, all forms of hate crime may be reported anonymously through the independent charity Safer Wales who have an online system at and freepost leaflets available across Wales.


Safer Wales Ltd
4th Floor East
113-116 Bute Street
CF10 5EQ
029 2046 1564 – Tel
029 2046 1225 – Fax

Stop Hate UK

Stop Hate UK is a charity that provides independent and confidential support to people affected by Hate Crime.  They provide confidential Hate Crime reporting services in various areas of the UK, including a 24 hour helpline. Please check their list of areas carefully before calling.
Stop Hate UK PO Box 484 Leeds LS7 9BZ
0800 138 1625 – 24 hour helpine
0113 341 0396 – Fax 07717 989 025 – Text


SupportLine provides a confidential telephone helpline offering emotional support to any individual on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.
Telephone: 01708 765200

Victim Support

Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police and you don’t have to report a crime to the police to get their help. You can call any time after the crime has happened, whether it was yesterday, last week or several years ago.
Hallam House 56 – 60 Hallam Street London W1W 6JL
0845 30 30 900 – Victim Supportline
Victim Support Northern Ireland
Victim Support Northern Ireland is the charity which helps people affected by crime. They offer a free and confidential service, whether or not a crime has been reported. They are an independent organisation – not part of the police, courts or any other criminal justice agency.
Central Office Annsgate House, 3rd Floor 70/74 Ann Street Belfast BT1 4EH
Telephone: 028 9024 4039

Your local authority

Local authorities, as a key partner of local Community Safety Partnerships, often include hate crime in their plans for working with local partners such as the police to reduce crime and anti-social behaviour.
Contact details for your local authority can be found on the Directgov website.