MOPAC Consultation: Development of Victim’s Website for London

MOPAC City Hall.jpg

The Mayor’s Office for Police and Crime (MOPAC) is undertaking consultation with key stakeholders to help inform the development of a Victims’ website for London.

An online survey for stakeholders have been created to identify what your organisation think is important and what is good and what is not, referring you to Victim websites to look at.

The link to the survey is:

The survey’s closing date is Thu 22nd June.

Please pass on to as many victims organisation/contacts as possible.

It is an opportunity to shape the victims services landscape in London that will deliver the best and appropriate support for service users.

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Specialist support is available for those affected by the recent terror attacks

Victim Support Terrorism Aid

In London, Victim Support is commissioned by the Mayor’s Office for Policing and
Crime (MOPAC) to support those affected by terror attacks and major incidents.

Victim Support is a charity with over 40 years’ experience supporting victims of crime and abuse. They provide specialist support in a number of areas that include major incidents.

Victim Support’s specially trained staff and volunteers respond to the needs of victims and witnesses immediately following exposure to trauma and also provide longer term support.

Victim Support services are free and can be accessed 24 hours a day, seven days a week by calling their dedicated Support line on: 08 08 16 89 111

“We were thrown into a void, there was so much to do and so many decisions to make. Our Victim Support caseworker was one person in the midst of all of this chaos that
we were able to build a relationship with. She offered us consistent support from day one and we are still working with her now, two years later.”

Testimonial from a victim of the 2015 Tunisian Terror Attack.

Immediate Support – In the days and weeks following traumatic events 24/7 free Support line: 08 08 16 89 111

  • Psychological First Aid: Immediate support
    provided by trauma specialists to manage trauma symptoms and reduce likelihood of Post-Traumatic Stress Disorder (PTSD) developing
  • Designated caseworkers provide specialist support and practical help
  • Trauma informed support and assistance that meets the needs of each individual
  • Practical and emotional support with the complex range of issues that may affect those who were impacted by terrorism
  • Support for victims and witnesses of an incident as well as friends, family, peers, professionals and anyone supporting someone whose affected
  • Services for children, young people and adults
  • Referrals and signposting to other organisations who offer other specialist services
  • Confidential non-judgement service delivered by specially trained staff and volunteers who understand the impact of terrorism and major incidents
  • Support in community locations including hospitals or the work place, as well as at home.

Longer term support – In the months or years after a traumatic event

Traumatic events often cause considerable psychological distress to victims, which go hand in-hand with the devastating physical, practical and financial consequences of such events.

Victim Support’s specially trained caseworkers provide long-term support following an incident to help people cope and recover from the trauma they experienced. They work in partnership with a range of other organisations to meet the often complex needs of those impacted by major incidents.

It can take months or even years for people to experience the impacts of a traumatic event. Victim Support can provide support at any point after an event, whether it took place in the UK or abroad.

We have supported individuals affected by the attacks in Tunisia, Westminster and Manchester as well as conflicts and other major incidents abroad.

We will always make sure that anyone contacting us for support is directed to an appropriate service that meets their needs.

Professional guidance

Victim Support staff can provide guidance and information to other professionals. With their consent, you can refer someone to Victim Support for support, or arrange a joint visit.

Contact Victim Support

Support line on 08 08 16 89 111

If you would like to support Victim Support:

Text: SUPPORTLDN to 70500* to donate £5.
Call: Supporter care line on 0808 168 9026
Or visit:


Registered office: Victim Support,
Hallam House, 56–60 Hallam Street, London W1W 6JL
T: 020 7268 0200 Next Generation Text: 18001 020 7268 0200

* Please visit for further details and terms and conditions.

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Mayor appoints first Victims Commissioner for London


·         A £47m investment into services for victims of crime in the capital over three years.

·         Fulfilling a key Mayoral manifesto commitment, the London’s Victims Commissioner will provide survivors with a voice, ensuring that their needs are met by services in the capital.

·         Claire Waxman founded campaign group Voice4Victims in 2013 to strengthen victims’ rights by improving legislation and policies.

The Mayor of London, Sadiq Khan, has appointed Claire Waxman as the first Victims Commissioner for London to help dramatically improve the experience of victims of crime in the capital, alongside a three-year £47m investment in services to better support them.

Claire Waxman brings a wealth of personal insight and expertise to the role. She was a victim of crime for 12 years, during which time she founded campaign group Voice4Victims to fight for improved legislation and support for victims. She takes up the post, one of the Mayor’s manifesto commitments, this week following a nationwide search. Working with victims, central government, the Met Police, Crown Prosecution Service and the Ministry of Justice, Ms Waxman will act on victims’ behalf, ensure their voices are heard and develop ways to improve their experience of the criminal justice system and ability to recover.

Last year, there were 734,190 victims of crime in London recorded by the Met, but only 10 per cent of those referred for further support took up the offer.* With around half of trials classed as ineffective due to the victim or witness not attending or withdrawing from the process, Sadiq Khan has put improving support for victims at the core of his police and crime plan, with the aim of increasing the number of effective trials and bringing more criminals to justice.

The Mayor’s investment of £47 million into victims’ services across the capital over three years marks a £6 million increase on the budget allocated to these services in the previous Police and Crime Plan. For the first time, this funding, previously provided on an annual basis, has been allocated for three years to provide longer-term support. Sadiq’s investment over the rest of his Mayoral term will help improve current work and commission new services, including:

·         Working to develop a collaborative ‘one-service’ approach which removes the need for a victim to deal with a confusing number of different agencies. This approach would bring together the capital’s existing victim and witness services to provide victims with a dedicated caseworker who will offer consistent guidance, information and advocacy.

·         A new service for young Londoners responding to changing needs, in areas including  knife crime and child sexual exploitation.

·         Improved support  for victims of fraud and cybercrime.

·         Independent Domestic Violence Advocates (IDVAs) to help keep victims safe from harm.

·         Sustaining MOPAC’s hate crime victim advocates scheme

Claire Waxman will help develop the projects receiving this funding, as well as reviewing current services.

The change in funding delivery will allow flexibility for the Mayor’s Office for Policing And Crime (MOPAC) to respond to changing demands, including the developing challenges of hate crime and cyber-crime , and deliver the Mayor’s commitments to do more in areas including restorative justice.

Sadiq Khan said: “Crime can have a profound and lasting impact on victims, and it is essential that they are able to access the right support to help them recover. As London’s first Victims Commissioner, Claire Waxman will stand up for survivors of crime across the capital, making sure their voices are heard and that their needs are at the heart of our policing and criminal services. By investing in these services, we can help ensure victims have faith and confidence in our criminal justice system, and that they get the support they need to move on.”

Claire Waxman will support the development and delivery of the Mayor’s Police and Crime Plan, working to ensure all London partners meet their statutory responsibilities towards victims, and improve understanding of victim’s needs, tackling discriminatory behaviour and putting specialist training in place. Other priorities include working to strengthen restraining and protective orders and tackling hate crime.

Claire Waxman, Victims Commissioner for London, said: “Becoming London’s first Victims’ Commissioner is an honour. Having been at the fore-front of championing victims’ rights along with having first-hand experience of the victim’s journey for many years, I welcome this opportunity to serve London in this vital role. Victims can struggle to access a fair, inclusive justice system and timely and effective support.  These barriers can have a detrimental impact on their lives, delaying their recovery. As Victims’ Commissioner for London, I want to ensure that no victim is left isolated nor unsupported and that the justice system and services are strengthened to offer victims a more compassionate, efficient and supportive experience which will help them to become survivors.”

The Victims Commissioner for London will complement the national role, currently filled by Baroness Newlove and created in 2010 to cover England and Wales.

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Illustrating Gender Project – new resource!

Gerald Coll-Plans has asked us to share the Illustrating Gender Project that has been launched at

It consists of an illustrated book (that can be downloaded for free), four animated video clips (dealing with the difference between sex and gender; the debate biology/nurture; the inequalities between men and women; and LGBTI issues), and a handbook to use this material in educational settings.

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Mayor of London Formal Consultation – Policing and Crime Plan – Needs to renew MOPAC Hate Crime Reduction Strategy

The Mayor is currently conducting a 12 week consultation on their draft Policing and Crime Plan, starting on 1st December and ending on the 2nd March 2017. The final plan will be published the end of March 2017.

Of particular interest is pages 54 to 57 which cover “Standing Together against extremism, hatred and intolerance

This includes the proposed commitments to;

  • Work with MPS and CPS to take a zero tolerance approach against hate crime.
  • Support the work of TfL, MPS Roads and Transport Policing Command, the British Transport Police and City of London Police to tackle hate crime on public transport to ensure London’s transport system is a safe and welcoming environment for all those who wish to use it.
  • Roll out the Hate Crime Victims’ Advocates service across London, following a pilot scheme in Hackney and Westminster.
  • Launch an Online Hate Crime Hub to provide a dedicated policing response to online offences.
  • Ensure that the approach to safeguarding against radicalisation is in line with our city-wide approach to social integration.
  • Work with the Deputy Mayor for Social Integration to support community cohesion and resilience
However we noticed one glaring omission – the draft Policing and Crime Plan makes no mention of renewing the MOPAC Hate Crime Reduction Strategy that the previous Mayor launched in December 2015. This current strategy runs out in 2017 so we encourage people to respond to the consultation and ask the Mayor to update the MOPAC Hate Crime Reduction Strategy.

Email more details on the Mayor’s website here.

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Lambeth Holocaust Memorial Day 2017

On Sunday 22nd January, I was invited to speak at the Lambeth Holocaust Memorial Day event at the Ashes Suite at the Kia Oval in Kennington, Vauxhall.

The running order for the event included;

Item Led by
Welcome Mayor of Lambeth, Councillor Saleha Jaffer
Readings Students from Dunraven School
“Refugees’ Welcome” Presentation by Barbara Wilson, Co chair of Lambeth Citizens and by Rabbi Janet Darley
Speaker Mark Healey, Founder of the “17-24-30 No To Hate Crime Campaign” and National Hate Crime Awareness Week
Musical interlude Corpus Christi School Choir
Keynote Speaker Charlotte Cohen, Youth Advisor to the UK Holocaust Commission
Musical interlude South London Liberal Synagogue choir

The theme “How can life go on?” was selected by the Holocaust Memorial Day Trust.

The annual gathering is organised by the Lambeth Community HMD Planning Group


How can life go on? by Mark Healey

I want to start with a quote from Martin Luther King.

Hate cannot drive out hate, only Love can do that

We are gathered here today to mark Holocaust Memorial Day

Whilst we remember those we have lost, and we acknowledge all the pain and suffering that people have endured and still endure today.

We must also reflect and take courage from the stories of what good people have done, and are still doing after these bad things happened.

I hope this speech will inspired you to think about how you can step forward and do something positive to change things the next time something bad happens

In April 2009 I set up a small charity called the 17-24-30 No To Hate Crime Campaign which organises the April Acts of Remembrance and National Hate Crime Awareness Week.

For those of you who don’t know me – my name is Mark Healey and I use to be Lambeth’s Hate Crime Prevention Coordinator.

I am no longer employed by Lambeth Council but I remain dedicated to tackling all forms of hate crime and prejudice through my work, which is why I stand with you here today.

I am not going to give examples from the Holocaust because I want us to connect the past with the present, and acknowledge some of the bad things that are taking place around us today.

How can life go on?

I lost my Grandfather Lloyd Milton Graham in the second world war.

He sacrificed his life along with millions of others, to defeat the politics of fear and hatred.

His legacy and the legacy of all those we have lost – inspires me to stand up and be counted, to live my life in the pursuit of making the world a better place.

How can life go on?

Andrea Dykes, John Light and Nick Moore lost their lives during the London Nail Bomb attacks in April 1999.

Ian Baynham was homophobically beaten and killed in Trafalgar Square in September 2009

49 people, a list of names too long to mention now, were killed in the Pulse Night Club shooting in Orlando last June.

How can life go on?

Each year we organise the April Acts of Remembrance to remember those killed and injured during the three London nail bomb attacks on Brixton, Brick Lane and Soho. To show our support to those communities that were attacked.

Ian Baynham’s death inspired the first London Vigil against Hate Crime, which has now evolved into National Hate Crime Awareness Week– marked by thousands of people around the UK in October each year.

After the attack in Orlando, over fifteen thousand people packed the streets of Soho under the banner London Stands with Orlando, and millions of other people shared messages of solidarity on-line.

How can life go on?

The aftermath of the European Referendum which has left our country and communities divided.

The impact of the Presidential Elections in the USA which has shocked us all.

The increase in hate crime attacks that continue to take place in our communities everywhere around the world.

How can life go on?

The truth is life always goes on,

Bad things happen but so do good things too.

We all have the capability to learn the lessons of history and change things for the better.

Life goes on.

Because Love drives out hate.

Because Hope is more powerful than Fear

Because Good people are everywhere.

Look at what happened yesterday – the women of the world stood up together and marched in many countries around the globe.

Today – It is up to you to stand up too and keep the positive momentum going, to be part of the change you want to see in the world, to step up and challenge the politics of fear and hatred, to look after your family, to be part of your local community, to make sure this country is a decent place for people to live, and that we play a positive role in the wider world around us.

If I can make a difference through my work with the 17-24-30 No To Hate Crime Campaign, imagine what we can achieve working together.

I will end with a quote from Ghandi, and three hash tags.

Ghandi said “Be the change you want to see in the world

The hash tags are #WeStandTogether #NoPlaceForHate and #LoveTrumpsHate

Peace and good fortune be with you all, now let’s work together and change things for the better.

Thank you.



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17-24-30 founder awarded Edwin Shuker Upstander Award at National Hate Crime Awards

Mark Healey was awarded the Edwin Shuker Upstander Award at the first National Hate Crime Awards which were held in central London on the 17th November 2016.

Mark was recognised for his voluntary work with the 17-24-30 No To Hate Crime Campaign which he founded in April 2009 to mark the 10th anniversary of the London Nail Bombs attacks on Brixton, Brick Lane and Soho.

Each year Mark organises the April Acts of Remembrance #AAR to mark the anniversaries of the attacks, to bring communities together, to remember those who lost their lives and support those affected by these acts of hatred.

In the same year Mark and others, organised the first London Vigil against Hate Crime after the death of Ian Baynham. Ian was homophobically abused and beaten in Trafalgar Square and Mark came up with the idea of holding a candle-lit vigil. Two weeks later, on the 30th October 2009 the vigil was attended by over 10,000 people and the Facebook event Mark set up to promote the event went viral and was shared over 29,000 times around the world.

Three years later, in October 2012 the London Vigil against Hate Crime evolved into National Hate Crime Awareness Week #NHCAW, which Mark continues to organise and promote through his on-going anti-hate crime work at the 17-24-30 No To Hate Crime Campaign.

Whilst accepting the award Mark took a moment to pay his respects to Andrea Dyke, John Light and Nik Moore (who were killed in the Soho bombing) and David Morely who survived the Soho bombing only to be killed five years later on the South Bank. Mark said he does the work to honour the memory of those we have lost through acts of hatred, and those who need our on-going support. His ambition is to encourage people to stand together to say that there is no place for hate in any of our communities.


More information about the National Hate Crime Awards is available here.

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